1. Agreement and Services
These Terms of Service (“Agreement”) establish the conditions under which you (“User” or “you”) access and use the services provided by us (“Company” or “we”). By using the services, you agree to be bound by this Agreement. If you do not agree with these terms, you are prohibited from using the services.
This Agreement governs all services you purchase through one or more orders (“Order”). Additional terms specific to each service may be outlined in separate service descriptions, which take precedence over this Agreement in case of conflicts.
We provide technical support via phone, email, and live chat based on your service plan. Support is only available to the account holder and does not cover third-party products.
2. Modifications and Updates
We may modify these Terms of Service periodically. Changes will be effective once published on our website or communicated to you directly. By continuing to use the services after modifications, you accept the updated terms. It is your responsibility to review the terms regularly.
3. Fees, Payment, and Refunds
You are responsible for all service fees outlined in your Order. Fees may be adjusted with a 30-day notice. Payment is typically charged monthly via credit card unless otherwise agreed upon.
Late Payments
Late payments incur a 1.5% late fee (or the maximum allowable by law) on the overdue balance.
We reserve the right to suspend services for unpaid invoices.
You are responsible for any collection fees, including legal expenses, arising from overdue payments.
Refund Policy
All services are non-refundable unless otherwise stated. You are not entitled to refunds for partially used services.
4. User Responsibilities
You are fully responsible for the use of the services by yourself and any third parties under your account. You agree to:
Use the services in compliance with all applicable laws and regulations.
Maintain the security of your login credentials.
Obtain all necessary licenses and permits for third-party integrations.
Refrain from using the services for illegal activities or in a manner that may harm the system or other users.
5. Ownership and Intellectual Property
All intellectual property rights related to the services, including software, content, and documentation, remain the sole property of the Company and its licensors. You are granted a non-exclusive, non-transferable license to use the services during the term of this Agreement.
You may not:
Modify, reverse engineer, or create derivative works from the services.
Use the services after termination or expiration of this Agreement.
6. Privacy and Data Security
Your use of the services is subject to our Privacy Policy, which outlines how we collect, use, and protect your data. You are responsible for safeguarding your account credentials and ensuring the security of any sensitive information you share.
In case of unauthorized access, you must notify us immediately. You are liable for all activities performed under your account, including unauthorized usage.
7. Warranties and Disclaimers
We strive to provide reliable services but do not guarantee uninterrupted or error-free performance. The services are provided on an “as-is” basis, without warranties of any kind, including:
Merchantability
Fitness for a particular purpose
Non-infringement
We are not responsible for:
Service interruptions caused by third parties.
Loss of data or unauthorized access beyond our control.
Issues caused by third-party software or hardware.
8. Indemnification
You agree to indemnify and hold us harmless from any claims, damages, or losses arising from:
Your violation of this Agreement.
Improper use of the services.
Third-party claims related to your content or actions.
We will defend you against any third-party claim alleging that the services infringe on intellectual property rights. Our liability is limited to:
Modifying the services to avoid infringement.
Obtaining the right for you to continue using the services.
Terminating the Agreement and refunding any pre-paid, unused fees.
9. Limitation of Liability
We are not liable for any:
Indirect, incidental, or consequential damages.
Lost profits or data.
Service interruptions beyond our control.
Our total liability, under any circumstance, is limited to the amount you paid for the services during the six months preceding the claim.
10. Termination and Suspension
We may terminate or suspend your access to the services if:
You violate this Agreement.
You fail to make timely payments.
You engage in activities that compromise the security or integrity of our services.
Upon termination:
You lose access to the services.
All outstanding payments become due immediately.
We may delete your data after 30 days.
11. Governing Law and Dispute Resolution
This Agreement is governed by the laws of the jurisdiction in which the Company operates. Any disputes will be resolved through binding arbitration or in the courts of competent jurisdiction.
12. Contact Information
For questions or concerns regarding these Terms of Service, please contact us through our customer support channels.